The 2026 Multifamily Staff Wellbeing Report
Independent third-party research. 400 onsite multifamily property management professionals. The most comprehensive look at staff safety, retention, and wellbeing in our industry.
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What 400 multifamily professionals told us
say safety significantly influences whether they stay in their role
women has left or considered leaving a role due to safety concerns
of affordable housing staff reported a safety incident in the past 12 months
What's in the report
A complete look at the state of staff wellbeing in multifamily property management — what staff are experiencing, what they want, and what's actually working.
The state of safety on the ground
Incident rates by housing type, region, and role. Where staff feel safest and where the data shows they should feel less safe.
The retention connection
Why staff with panic buttons are 12 points more likely to stay 12 months — and what that means for your turnover math.
The employer-staff perception gap
A 21-point gap between how seriously employers think they take safety and how seriously staff think they do. We unpack where it comes from.
What women told us
Female leasing agents are 14 points less likely than men to feel confident working alone. 94% say a personal safety device would change that.
Why cell phones don't move the needle
Staff given a company phone were no more confident working alone than staff with no tools at all. The data is clear — and the reasoning matters.
The compliance landscape
California SB 553. Washington HB 1524. Federal OSHA standards in development. What's required now, what's coming, and what operators are doing.
Trusted by the operators who set the standard
A note from Kate
We commissioned this research because we wanted real numbers — not anecdotes — about what's actually happening at multifamily properties across the country.
Some of what we found confirmed what we hear from operators every week. Some of it surprised us. All of it should change how the industry thinks about staff safety.
The report is free. The methodology is independent. Download it, share it with your team, and let me know what you take away.